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#1409969 - 28/02/2017 13:30 NBN Woes, losses and wins
SBT Offline
Meteorological Motor Mouth

Registered: 07/02/2007
Posts: 14126
Loc: Townsville Dry Tropics
We joined the 21st century after a long and protracted process that started 4 years ago. NBN Co repeatedly denied I could get connected until I sent them photos of the cable layers putting fibre optic cable in and then 4 weeks ago said I couldn't be connected for at least another 18 months. Upshot was 2 weeks ago we got an email from Telstra to say we could but it was fibre to the node and not fibre to the premises. Meh what ever at least we are connected.

So last Tuesday we had the switch over from ADSL2+ to FTTN and had nothing but issues. seeds dropped from 24mbps to 230kps between 2.00pm to 1.00am every day. then the modem would randomly just drop the connection completely without warning and stay offline for 7 to 12 hours rejoining for 15 minutes and then dropping out again. So 2 hours of phone calls finally resulted in NBN Co sending out a tech this morning who found the following issues.
1) We had 2 phone extensions 1 in a bedroom and another in the office. These have to be physically removed as the incoming signal splits between the 3 connection even if only 1 has a modem connected.
2) Some fumble fingered fwit borked the jumpering at the node with some wiring being crossed and causing a loop back (which was why it was constantly dropping out) but that's now fixed and hopefully we don't have anymore issues.
So to say it was a painless process was an utter lie from Telstra.
The initial setup of the F@st 5355 modem via the included picture install guide was pretty straight forward but they don't include the modem password which I guessed was either password, nothing or admin. Admin (all lower case letters) was the right one. The wireless setup was easy and connecting our old but still functional wireless Telstra phone went without a hitch. Please be aware that Telstra do not supply a manual for the modem and they don't have one on line either. Which is a pain in the bum when you want to so things like enabling static IP's bridging etc.

So we signed up for the speed boost which is supposed to be 100mpbs download and 40mpbs upload. In reality they don't guaranty any speeds due to shonky back end equipment courtesy of various political parties mucking with the technology. Yes Labor and Lib/Nat's have fingers in the pie and delivered something but not what should have been. Supposedly this will improve in the next 12 to 18 months as better equipment is rolled out.

Pros and cons
Pros when its working is great for watching Netflix, gaming and of not too many people are using it at home at the same time we get a reasonable quality of service.

Cons
Biggest 1 is when you loose connectivity/power you lose you landline phone. (With the problems we had over the last 5 days we had 9 messages saying various doctors etc couldn't contact us but for some reason didn't bother ringing us on our mobile phones), all sorted now.


Telstra Speed Test

So line testing gives me a reading of 24.2mpbs download and 4.7mpbs upload with less than 1% packet loss and 26ms latency which is fine for most online gaming. Am I happy with what I ended up with? Too early to tell as I haven't had a decent amount of time to reach a proper conclusion but with these miniscule speeds it will impact on watching say 4000k TV (we don't have one . . . yet) but for normal surfing, watching YouTube and a bit of gaming its fine so far.
Stay tuned for more developments.
_________________________
173mm Mar 2017
Best 79mm 16/1/17
2017 Total 485mm
2016 Total 649mm
2015 Total 375mm







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#1409971 - 28/02/2017 13:41 Re: NBN Woes, losses and wins [Re: SBT]
Wave Rider Online   content
Meteorological Motor Mouth

Registered: 27/01/2014
Posts: 5183
Loc: Wollongong NSW
The NBN has been pretty good for my area which, despite being urban, used to have terrible internet.

Dapto and surrounds was one of the first places in Australia to get NBN so I think it has been around for about 2 maybe even 3 years now, but my household only just got it fairly recently. It is about 65mbps download according my mobile phone which is very nice and we can easily watch youtube at 1080p without an issue and do online gaming as well. But we have had a few problems lately with a faulty router (that's not the NBN's fault) and also random network outages. Old ADSL internet ran at about 11mbps. The optus wireless broadband dial up used to be about 1mbps very early in the morning (2 or 3am) but usually it was between 250 and 500kbps which was a nightmare.
_________________________
2016-17 season storm total for here= 12

Oct- 21st
Nov- 9th, 28th
Jan- 24th
Feb- 11th, 12th, 17th, 18th(2)
Mar- 13th, 16th, 22nd

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#1409976 - 28/02/2017 14:21 Re: NBN Woes, losses and wins [Re: SBT]
Raindammit Offline
Weatherzone Moderator

Registered: 14/02/2002
Posts: 12531
Loc: Townsville & Bilyana NQ
I'm on FTTP (Fibre to the Premises) in Townsville and constantly get speeds close to the 100/40 I'm paying Telstra for.

SBT, if you're only getting 25/5 and paying for 100/40, I'd ask Telstra to remove the speed boost and just pay for 25/5.
_________________________
Belgian Gardens, Townsville NQ
Bilyana FNQ

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#1409989 - 28/02/2017 16:23 Re: NBN Woes, losses and wins [Re: SBT]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
To me it looks like the plan is 25 down 5 up because of the latency. If you were on the 100 down 40 up and getting those speeds you would have a lot higher latency.

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#1410025 - 28/02/2017 18:53 Re: NBN Woes, losses and wins [Re: SBT]
Raindammit Offline
Weatherzone Moderator

Registered: 14/02/2002
Posts: 12531
Loc: Townsville & Bilyana NQ
I am getting 18-19ms latency on my 100/40 connection, I live in the same city that SBT does using the same provider.
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Belgian Gardens, Townsville NQ
Bilyana FNQ

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#1410027 - 28/02/2017 19:01 Re: NBN Woes, losses and wins [Re: Raindammit]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
Originally Posted By: Raindammit
I am getting 18-19ms latency on my 100/40 connection, I live in the same city that SBT does using the same provider.

I get 19ms from Telstra FTTP in Cranbrook, FTTN still uses copper from the node to the premises terminating at a VDSL modem. FTTN will get a bit higher latency than FTTP because of the copper and my old ADSL latency used to be over 60ms as far as I can remember from the same premises.


Edited by Red Watch (28/02/2017 19:06)

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#1410066 - 28/02/2017 21:00 Re: NBN Woes, losses and wins [Re: SBT]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
As far as I can find out the difference in ping between FTTN and FTTP is about 5ms but it is also dependent how far from the node you are and how good the copper connection is. The ping is also worse the further you are from your ISP server, some people in capital cities can get 1ms ping from FTTP.

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#1410205 - 01/03/2017 17:26 Re: NBN Woes, losses and wins [Re: SBT]
J Pabo Online   sad
Weather Freak

Registered: 12/10/2012
Posts: 263
I loved it (only joking) that we got a letter saying we can connect to the NBN.

WTF? Telstra couldn't maintain a simple landline when we had it connected when we had a phone at the house, let alone having dial up speeds for internet and constantly dropping out.

Anyways, looking at what they were saying we can get connected to, was a "fixed wireless" connection. Knowing where that particular tower is to me is a very good direct line of sight, but the price? Nothing under $60 per month.

For the amount of internet I use, it is not worth the bother, as I get 1GB with my mobile, also a 2nd pre-paid sim card primarily just for data when in very remote locations, and have just a prepaid mobile wireless device at home which and I can take the device wherever I want. I don't need downloads to watch movies or anything else. Just for the occasional web browsing, and if I need to download stuff, work is a good place to do it - costs nothing!!

Being connected to the internet is not death or life to me, as I have plenty to do in life let alone doing nothing.

But I have a friend who does work with the NBNCo, and he says we are not going to experience any good speeds Australia wide until all the old existing exchanges have been unplugged. Otherwise, the network will get bottled necked and eventually crash it if they ramped it up to full speed, and at the moment, most places are only running at 25% speed capacity until the old systems have been disconnected. After that, we should then see a marked improvement on connection speeds throughout the country.

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#1410218 - 01/03/2017 18:44 Re: NBN Woes, losses and wins [Re: J Pabo]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
Yea from what I have read some people on fixed wireless which is capable of 25/5Mbps are getting worse performance than their ADSL they had before it. Even FTTN is a better choice because what people don't realize is wireless is affected by bandwidth overload, electrical interference and distance from the tower. But if that is all you are offered you might be better of staying with your mobile broadband.


Edited by Red Watch (01/03/2017 18:47)

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#1410220 - 01/03/2017 18:52 Re: NBN Woes, losses and wins [Re: SBT]
ColdFront Offline
Meteorological Motor Mouth

Registered: 29/06/2008
Posts: 17148
Loc: Wide Bay..Near the beach
FTTN was outdated even before the Murdoch goverment announced it. I'll be keeping my adsl 2.
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“Don't blame Trump. He did everything he could to prove he was unfit to be president.”

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#1410223 - 01/03/2017 19:01 Re: NBN Woes, losses and wins [Re: ColdFront]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
Originally Posted By: ColdFront
FTTN was outdated even before the Murdoch goverment announced it. I'll be keeping my adsl 2.

Yea I was lucky enough to get FTTP in Cranbrook and when NBN offer 1Gbps speeds at least I will have the choice to have it or not. But if you have a choice between FTTN and wireless the FTTN would be better as long as your copper connection was good. Don't forget ADSL will be turned off in areas that are NBN ready, I think the time frame is 18 months.


Edited by Red Watch (01/03/2017 19:05)

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#1410224 - 01/03/2017 19:18 Re: NBN Woes, losses and wins [Re: SBT]
EddyG Offline
Weatherzone Addict

Registered: 19/12/2008
Posts: 3596
Loc: NSW Port Stephens
I just got my internet reconnected today after moving house nearly two weeks ago and I have just done that speed test that SBT put up. Knowing that I have slow internet generally, but how do these figures stack up.
Download speed 0.65 Mbps
Upload speed 0.05 Mbps
Latency 287 ms
_________________________
Rainfall
YTD 455.0mm
MTD 305.7mm
Summer Storms 8 - Another p1ss poor season!!
Summer Southerlies - Too many to count.
https://www.flickr.com/photos/eddygroot/
YNWA

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#1410227 - 01/03/2017 19:41 Re: NBN Woes, losses and wins [Re: Red Watch]
ColdFront Offline
Meteorological Motor Mouth

Registered: 29/06/2008
Posts: 17148
Loc: Wide Bay..Near the beach
Originally Posted By: Red Watch
Originally Posted By: ColdFront
FTTN was outdated even before the Murdoch goverment announced it. I'll be keeping my adsl 2.

Yea I was lucky enough to get FTTP in Cranbrook and when NBN offer 1Gbps speeds at least I will have the choice to have it or not. But if you have a choice between FTTN and wireless the FTTN would be better as long as your copper connection was good. Don't forget ADSL will be turned off in areas that are NBN ready, I think the time frame is 18 months.


The problem is that much of the copper is in poor condition. Something telstra themselves made a lot of noise about until the fttp was scrapped. Suddenly it was in perfect condition and worth $11 Billion.
_________________________
“Don't blame Trump. He did everything he could to prove he was unfit to be president.”

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#1410236 - 01/03/2017 20:11 Re: NBN Woes, losses and wins [Re: SBT]
Ruckle Offline
Meteorological Motor Mouth

Registered: 03/08/2005
Posts: 6039
Loc: Woodend VIC 579m ASL - where w...
Yep,no one is keeping ADSL (eventually). We have adjusted to ADSL after moving from the city and cable broadband. It took two months to get it to stop dropping out constantly. Pretty stable now. No faith in NBN changeover not being a huge drama but told we have no choice to stay with ADSL. Just used the link SBT supplied and got 5.66 down and 0.85 upload.

I just need radar and satellite loops to load, that's all. smile
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#1410283 - 02/03/2017 08:45 Re: NBN Woes, losses and wins [Re: SBT]
J Pabo Online   sad
Weather Freak

Registered: 12/10/2012
Posts: 263
I usually keep on our internet connection we have at work from time to time, mainly because we have external offices that connect to our server where we are, also we have IP phones as well.

We have a 10/10Mbps configuration with 4 x ADSL2 lines to our office. Generally it is not too bad, but we have to sacrifice our download speed to have a high steady upload speed.

I have just checked with my phone on both sim cards and have the following results

TPG (100% Reception)- 3.45/4.07 Mbps
Telstra (40% Reception)- 12.05/12.20 Mbps (even though at the very end it resulted in 24.04Mbps - but I just look at the average)

As you can see, the air is just as good if not better then 4 copper lines.

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#1410342 - 02/03/2017 14:56 Re: NBN Woes, losses and wins [Re: EddyG]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
Originally Posted By: EddyG
I just got my internet reconnected today after moving house nearly two weeks ago and I have just done that speed test that SBT put up. Knowing that I have slow internet generally, but how do these figures stack up.
Download speed 0.65 Mbps
Upload speed 0.05 Mbps
Latency 287 ms

Is that ADSL because that is about 5 times faster than dial up.

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#1410348 - 02/03/2017 15:18 Re: NBN Woes, losses and wins [Re: Red Watch]
EddyG Offline
Weatherzone Addict

Registered: 19/12/2008
Posts: 3596
Loc: NSW Port Stephens
Originally Posted By: Red Watch
Originally Posted By: EddyG
I just got my internet reconnected today after moving house nearly two weeks ago and I have just done that speed test that SBT put up. Knowing that I have slow internet generally, but how do these figures stack up.
Download speed 0.65 Mbps
Upload speed 0.05 Mbps
Latency 287 ms

Is that ADSL because that is about 5 times faster than dial up.


Yes.

Forgot to mention that at the first attempt at the speed test it timed out on me!!! eek
_________________________
Rainfall
YTD 455.0mm
MTD 305.7mm
Summer Storms 8 - Another p1ss poor season!!
Summer Southerlies - Too many to count.
https://www.flickr.com/photos/eddygroot/
YNWA

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#1410361 - 02/03/2017 16:41 Re: NBN Woes, losses and wins [Re: EddyG]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
Make sure you have a splitter on the phone line where the phone and ADSL are connected and ring your ISP and they should do a line test to check for a bad connection.
https://www.tpg.com.au/support/filter_guide.php


Edited by Red Watch (02/03/2017 16:46)

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#1410378 - 02/03/2017 17:34 Re: NBN Woes, losses and wins [Re: SBT]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
I have a 25/5 Mbps connection through FTTP and my last test was

Download speed 23.59 Mbps
Upload speed 4.86 Mbps
Latency 17 ms

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#1410384 - 02/03/2017 18:01 Re: NBN Woes, losses and wins [Re: SBT]
Red Watch Offline
Weather Freak

Registered: 14/03/2010
Posts: 247
Loc: Townsville
SBT I read a report from 2014 users of the FTTN network will not receive speed guarantees beyond 25 Mbps down and 1 Mbps up - similar to the maximum performance under ideal line conditions of today's ADSL2+ service.
https://www.itnews.com.au/news/nbn-co-drops-speed-guarantees-for-fttn-service-382817


Edited by Red Watch (02/03/2017 18:02)

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