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#264686 - 30/11/2004 12:34 Re: Weatherzone Service Issues
Mark Hardy Offline
Weatherzone Addict

Registered: 23/01/2001
Posts: 2881
Loc: North Sydney, NSW
This morning we ran out of Apache handlers. Increasing the number of handlers fixes the problem but things can only pushed as far as the bandwidth will allow. We are getting close to the bandwidth limit now so this afternoon may get sluggish.

On the bright side, we are increasing our bandwidth up to 10mb later this month.

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#264687 - 11/12/2004 08:04 Re: Weatherzone Service Issues
Mark Hardy Offline
Weatherzone Addict

Registered: 23/01/2001
Posts: 2881
Loc: North Sydney, NSW
It looks like our upgraded bandwidth will be installed in about three weeks. This will bring about a significant improvement in the speed of the site, particularly in periods of active weather like we have seen this week.

The problem is the site traffic has increased far more rapidly than we expected. We saw the growth a couple of months ago and started organising an upgrade from our 4megabit connection to a 10 megabit connection. However the last couple of weeks has swamped our current connection and this has lead to very slow performance of the site. We are throwing more money at the problem and we should see a much speedier Weatherzone around Christmas.

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#264688 - 11/12/2004 08:06 Re: Weatherzone Service Issues
Matt Pearce Offline
Weatherzone Addict

Registered: 26/01/2001
Posts: 4437
Loc: Kariong, NSW
Excellent...can't wait laugh

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#264689 - 11/12/2004 12:02 Re: Weatherzone Service Issues
JEFF.H. Offline
Weatherzone Addict

Registered: 26/12/2002
Posts: 2897
Loc: Oxenford
Great to see the silver membership costs will be put to good use:P
Cheers The weather Co.
Jeff.

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#264690 - 11/12/2004 17:10 Re: Weatherzone Service Issues
Storm Photography Offline
Junior Member

Registered: 09/08/2004
Posts: 49
Loc: Sydney, the storm chasing capi...
Mark,

Today is obviously a shocker as it has taken me 20 to even access the site and then a further 5 minutes to get any info loaded. Not to mention that I have been trying to send this reply for over 20 minutes now.

What about dedicated bandwidth or a dedicated server for wz silver members? I figure that we pay for a service so we should get priority service. Yes or no?

Or even a dedicated server for the forums so we can still access them even if the general site has been brought to a standstill?

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#264691 - 11/12/2004 19:09 Re: Weatherzone Service Issues
Craig Arthur Offline
Wind hazard researcher

Registered: 08/05/2001
Posts: 3549
Loc: 149.152009°E 35.187056°...
The problems today are unrelated to bandwidth. We've found the problem and hopefully we'll see no more breaks in service for a while.

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#264692 - 11/12/2004 19:53 Re: Weatherzone Service Issues
Crimson Tide Offline
Member

Registered: 13/10/2001
Posts: 1318
Loc: Hornsby,NSW, Australia
Cheers Craig, thought the servers went into shock with a storm finally hitting Sydney lol

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#264693 - 11/12/2004 20:01 Re: Weatherzone Service Issues
Mark Hardy Offline
Weatherzone Addict

Registered: 23/01/2001
Posts: 2881
Loc: North Sydney, NSW
A dedicated server and bandwidth for Silver is something we've talked here amongst other ideas for ensuring the highest possible service level for paying users. Not that this would have helped today.

Today's issue was unrelated to load or bandwidth. It was just a troublesome Apache log file that kept causing the site to freeze. The reason it took so long to fix is that it took that long to work out what the problem was.

I agree, it was very frustrating to have the site go down before and during the 1st weekend thunderstorm in Sydney for quite some time.

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#264694 - 12/12/2004 12:30 Re: Weatherzone Service Issues
Storm Photography Offline
Junior Member

Registered: 09/08/2004
Posts: 49
Loc: Sydney, the storm chasing capi...
No problem. Glad you guys have it sorted out. smile

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#264695 - 12/12/2004 16:28 Re: Weatherzone Service Issues
Sonde Offline
Weather Freak

Registered: 27/03/2003
Posts: 282
Loc: Clemton Park 2206
Whatever the problem is, it is still there. It is now 4:25pm and for the last hour plus WZ has been a pain in the ****. I have had so maany "time outs" that I went back to BoM, for the first time in YONKS !, and it is working fine.
You better do some deeper trouble shooting Mark. Something is definately not right.

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#264696 - 12/12/2004 19:55 Re: Weatherzone Service Issues
Mark Hardy Offline
Weatherzone Addict

Registered: 23/01/2001
Posts: 2881
Loc: North Sydney, NSW
I've been on the site off and on for much of the afternoon and have had no problem whatsoever. All the diagnostics indicate everything is running fine today.

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#264697 - 12/12/2004 20:25 Re: Weatherzone Service Issues
seaworthy Online   content
Weatherzone Addict

Registered: 16/08/2004
Posts: 3674
Loc: Gawler East, SA - 102m
i have had no problems today with the site but had a few troubles yesterday in the early evening, but you cant expect everything to be perfect. its a cheap and comprehensible service!

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#264698 - 12/12/2004 20:46 Re: Weatherzone Service Issues
Storm Offline
Weatherzone Addict

Registered: 03/12/2003
Posts: 2890
Loc: QLD
I too had problems early last night, but no problems at all today.
Cheers

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#264699 - 12/12/2004 21:25 Re: Weatherzone Service Issues
Mick Offline
Member

Registered: 26/08/2003
Posts: 1022
Been fine today. Last night was a little slow but its back to normal.

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#264700 - 16/12/2004 16:10 Re: Weatherzone Service Issues
Gulf Lines Offline
Banned member

Registered: 01/02/2001
Posts: 6369
The site today is slower than a dead horse!

1 in 20 clicks are sucessful. I have been trying for over 1 hour to check the current obs for a location frown

Even BaggyGreen is quicker! (and that's saying something!)

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#264701 - 16/12/2004 16:47 Re: Weatherzone Service Issues
Mark Hardy Offline
Weatherzone Addict

Registered: 23/01/2001
Posts: 2881
Loc: North Sydney, NSW
We can also see symptoms that the site may be slow to external users. It's working very fast internally though. This would suggest that the problem is somewhere else in the net (most likely our ISP). We'll out a support call through to our ISP and see if they are having problems. Normally they send us a notice whenever they are experiencing degraded service.

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#264702 - 16/12/2004 16:57 Re: Weatherzone Service Issues
Gulf Lines Offline
Banned member

Registered: 01/02/2001
Posts: 6369
Thanks. Has ben frustratingly slow frown

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#264703 - 16/12/2004 17:24 Re: Weatherzone Service Issues
Tim S Offline
Member

Registered: 10/06/2003
Posts: 1549
I too had problems, first time I have been able to connect all day, looks like its sorted now though... smile

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#264704 - 16/12/2004 17:29 Re: Weatherzone Service Issues
Gulf Lines Offline
Banned member

Registered: 01/02/2001
Posts: 6369
Much quicker atm. laugh

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#264705 - 16/12/2004 18:55 Re: Weatherzone Service Issues
Mark Hardy Offline
Weatherzone Addict

Registered: 23/01/2001
Posts: 2881
Loc: North Sydney, NSW
Maybe we need the "Paul Mossman Weatherzone responsiveness index". We have it permanently posted on the home page wink

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