Just another question from a weatherzone user that is never answered by a weatherzone person, may as well ask a brick wall
I did get an answer, by opening a ticket, via this
link (contact page).
It was sorted within 24 hours.
As for the forums, I guess that it is for more of a weather enthusiasts type of scenario. May occasionally get an answer from staff, but if you don't do the right thing, I guess threads like this will be ignored.
Now, after saying that can be a tad frustrating.......